Partner Service is Open for Business

Symantec’s partner community is at the core of our go to market strategy for Enterprise Security, and with high and increasing channel participation rates, we are demonstrating our commitment to being a Channel First company. Together with our partners, we provide industry-leading cyber security solutions, technical expertise, and support services to keep our mutual customers protected from cyber threats.

The overall mission for our channel business is to: Engage, enable, and support channel partners in providing exceptional service to organizations and governments.

To accomplish that mission, we have to ensure the experience in partnering with Symantec is exceptional. One of our areas of focus is Operational Excellence: making it easier for our channel partners to do business with Symantec. We upgraded our ordering systems and streamlined our price lists and buying programs. We simplified Secure One, our partner program that is designed to support partners in driving a profitable Symantec business, and we redesigned our PartnerNet portal to make it easier to find what you need and to interact with Symantec. It was a lot in one year, and we want to thank all our partners for their efforts in embracing these changes and managing through them. The bulk of the system and process updates are behind us for now, but we will continue to make the adjustments required to be a preferred vendor, and we will continue to take focused initiatives to improve the experience in partnering with Symantec.

As part of these initiatives, I am thrilled to share that we have added a new team inside Symantec whose sole focus is to provide excellent service to Symantec partners. We call it Partner Service and it is officially open for business. If you have a question or some issue you are trying to resolve, just email [email protected]  and the team will assist you and guide you to an answer or resolution.

The Partner Service team’s mission is to connect our channel partners with Symantec, helping clear any obstacle that might be preventing them from effectively driving their Symantec business.

We have set up three regional Partner Service teams in the Americas, in EMEA, and in Asia Pacific and Japan. All representatives will use English as well as their native language to help you.

We are very excited to launch the global Partner Service team and I encourage channel partners to reach out to the team, just email [email protected]